Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, submit a membership inquiry, or contact us through our platform. This includes your full name, email address, telephone number, and any correspondence you initiate with our curators.

We may also collect certain technical information automatically when you access the Platform, including your IP address, browser type, operating system, referring URLs, and interaction data. This information is used solely to maintain and improve the security and performance of our services.

2. How We Use Your Information

Heritage Concierge uses the information we collect exclusively to deliver, personalise, and improve our concierge services; to process membership applications and subscription payments; to communicate with you regarding your account, service requests, and exclusive opportunities; and to comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party. Where we engage trusted service providers (payment processors, email infrastructure, cloud hosting), we require them to maintain strict confidentiality and to process your data only on our documented instructions.

3. Data Retention

We retain your personal information for as long as your account is active or as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law. Upon written request, we will delete or anonymise your data within thirty (30) calendar days, subject to any legal retention obligations.

4. Security

Heritage Concierge employs industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security audits. However, no method of electronic transmission or storage is entirely infallible, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our Platform uses strictly necessary cookies to maintain authenticated sessions and essential functionality. We do not deploy third-party advertising cookies. You may disable cookies in your browser settings; however, doing so may affect the availability of certain features.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold about you; to object to or restrict certain processing; and to data portability. To exercise these rights, please contact our data team at the address below. We will respond within the timeframe required by applicable law.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you by email or by a prominent notice on the Platform at least fourteen (14) days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

8. Contact

For any privacy-related enquiries or to exercise your data rights, please contact Heritage Concierge at the email address listed in the footer of this Platform. We are committed to resolving your concerns promptly and with absolute discretion.